Effective Date: August 25, 2025
Introduction
This Privacy Policy explains how we collect, use, and safeguard information when you use our website. By accessing or using our services, you agree to the practices described in this Policy.

Information We Collect
• Account Information: Name, email address, and any details you provide during registration.

• Ticket Data: Content submitted through our support system, including messages, attachments, and metadata.

• Usage Data: Basic analytics, such as IP addresses, device type, and pages visited, to improve functionality and security.
How We Use Information
• To provide and manage customer support.

• To communicate with you regarding tickets and service updates.

• To maintain the security and functionality of our website.

• To comply with legal requirements when necessary.

Sharing of Information
We do not sell or rent personal data. Information may be shared only in these cases:
- With service providers essential for website operation.
- If required by law, regulation, or legal process.
- To protect the safety, rights, or property of our users and business.

Support Ticket System Rules
• Ticket submissions are logged and may be monitored by staff.

• Harassment, abusive language, or offensive content is strictly prohibited.

• Violations may result in account suspension or permanent banning from the system.
Data Retention
• Support tickets and related correspondence are stored as long as necessary to manage your request or as required by law.

• You may request deletion of your data by contacting the site administrator.
Your Rights
• Access your personal information we hold.

• Request corrections or deletion of your data.

• Withdraw consent where applicable.
Security Measures
We employ standard technical and organizational safeguards to protect your data. However, no method of electronic storage is 100% secure.

Updates to this Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.”

Contact Us
If you have any questions regarding this Privacy Policy, please contact us via the ticketing system or through our official website contact form.